Microsoft Partners

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Cloud Solution Provider

Situation

  • The customer wanted to involve the e-ByteVolt team on a time and material basis for providing Office 365 administrative support and user management

  • Customers were facing issues managing the IT services due to a lack of skilled resources

  • Environment/Licenses: 2000 Users

  • Daily Resolution Tickets: 20-40 Nos.

Solution

  • ByteVolt deployed Microsoft certified professionals for the below O365 administrative support:

    • O365 User Administration

    • InTune Support

    • New Computer Setup Support Remotely

  • Manage CSP Portal, provide support to CSP customers on below activities:

    • Provide answers to Azure pricing and usage questions

    • Provide billing support using available tools

    • Provide provisioning and deployment help

    • Resolve performance, service availability, software integration, deployment problems

 Benefits

  • ByteVolt’s proactive managed services enhanced the performance with nearly zero downtime and little glitches

  • Better adoption of O365 features to end-users

  • Managing the CSP portal helped the customer to get all their queries resolved in time

  • The standardized process leads to the quickest response time support which helped the customer to stay focused on their business

Cloud Solution Provider

Situation

  • A customer recently migrated from private cloud to Azure platform and required services in a full lifecycle, including ongoing management, monitoring, support, and maintenance of their applications and infrastructure environments

  • Environment: 2 Subscriptions & 120 VMs

  • Daily Resolution Tickets: 50-60 Nos.

Solution

  • ByteVolt deployed Azure Cloud certified engineering team which executes managed services 24*7. This includes additional services like Performance and cost optimization

  • These managed services are tuned set of ITIL/ITSM functions, such as Event, Incident, Problem, Network management, service request, Backup/disaster recovery, OS Management governed by predefined SLAs

  • Using Azure Monitor (Log Analytics), the team applied the key metrics for each service to analyze and act on root cause issues. Alerts were configured to mitigate the issues reported pro-actively

Benefits

  • ByteVolt’s proactive managed services enhanced the performance with nearly zero downtime and little glitches

  • Being PCI compliant organization, we minimized the risk associated with any sensitive data

  • The standardized process leads to quickest response time support which helped the customer to stay focused on their business

Infrastructure Migration on Cloud

Energy Services Company

Situation

  • The client wanted to reduce their cost of IT operations and support

  • The client identified the VPC (Virtual Private Cloud) as a way to go since all the new age applications other than SAP-related solutions can be shifted on cloud

  • The client didn’t want to compromise on the security or performance while and after making this shift

Solution

  • ByteVolt ensures Client VPC to be fully operational by including the best practices, structure, processes related to the management of VPC

  • ByteVolt consolidated multiple data centers and kept a single private cloud and a public cloud (Client’s VPC)

  • Activities carried under SLA were:

  • Monitoring, Incident (break/fix), Problem, Change management

  • New applications intake on the VPC platform

  • Ensure CIS security framework compliance of the stack and apply changes to stay compliant

  • Lantana is used to provide insights and recommendations related to the performance and usage of the Client’s VPC

  • Tools such as NagiOS, Puppet, Graylog is used for tracking issues

 Benefits

  • Successful and easy adoption of Cloud

  • Flexibility to change management

  • No outstanding issues outside SLA times

  • Successful migration of key new applications to Cloud

Lift & Shift of Application to Cloud

Healthcare & Research Org

Situation

  • The client was facing difficulty in managing the security policies and the application configurations on the servers as per the standards

  • The infrastructure was expected to be highly available and scalable to cater to the unexpected incoming high spikes at any point in time

  • Application deployment was expected to be automated

Solution

  • ByteVolt architected and built a highly available, scalable, and secure environment

  • PCI centric network, application, and infrastructure scans were conducted to close the identified vulnerabilities

  • Optimal use of open source tools for deployment and configuration management

  • Used Intrusion Detection and Prevention Systems to block threats

 Benefits

  • The architecture built was load tested which sustained concurrent access of 4000 users

  • Successful DR mocks were conducted to check the availability of the application in regional failures

  • PCI scans were conducted and gaps identified were closed. The environment passed the PCI audit and PCI compliant certificate was obtained

End to End CI/CD Using DevOps

Water & Soil Management ISV

Situation

  • The customer wanted to lift and shift the entire app stack and various environments to Azure

  • The customer also wanted to migrate legacy applications to the cloud platform

Solution

  • We moved the Website to Azure App Services which is now acting as a dashboard to showcase all real-time sensors data from the field

  • Revised the branching strategy to manage and deploy multiple releases simultaneously in different environments

  • Configured build execution and running of automated tests before every deployment

 Benefits

  • Hassle-free build and release mechanism

  • Saving environment creation time by using automation

  • Easy to maintain application portfolio