Microsoft Partners
Cloud Solution Provider
Situation
The customer wanted to involve the e-ByteVolt team on a time and material basis for providing Office 365 administrative support and user management
Customers were facing issues managing the IT services due to a lack of skilled resources
Environment/Licenses: 2000 Users
Daily Resolution Tickets: 20-40 Nos.
Solution
ByteVolt deployed Microsoft certified professionals for the below O365 administrative support:
O365 User Administration
InTune Support
New Computer Setup Support Remotely
Manage CSP Portal, provide support to CSP customers on below activities:
Provide answers to Azure pricing and usage questions
Provide billing support using available tools
Provide provisioning and deployment help
Resolve performance, service availability, software integration, deployment problems
Benefits
ByteVolt’s proactive managed services enhanced the performance with nearly zero downtime and little glitches
Better adoption of O365 features to end-users
Managing the CSP portal helped the customer to get all their queries resolved in time
The standardized process leads to the quickest response time support which helped the customer to stay focused on their business
Cloud Solution Provider
Situation
A customer recently migrated from private cloud to Azure platform and required services in a full lifecycle, including ongoing management, monitoring, support, and maintenance of their applications and infrastructure environments
Environment: 2 Subscriptions & 120 VMs
Daily Resolution Tickets: 50-60 Nos.
Solution
ByteVolt deployed Azure Cloud certified engineering team which executes managed services 24*7. This includes additional services like Performance and cost optimization
These managed services are tuned set of ITIL/ITSM functions, such as Event, Incident, Problem, Network management, service request, Backup/disaster recovery, OS Management governed by predefined SLAs
Using Azure Monitor (Log Analytics), the team applied the key metrics for each service to analyze and act on root cause issues. Alerts were configured to mitigate the issues reported pro-actively
Benefits
ByteVolt’s proactive managed services enhanced the performance with nearly zero downtime and little glitches
Being PCI compliant organization, we minimized the risk associated with any sensitive data
The standardized process leads to quickest response time support which helped the customer to stay focused on their business
Infrastructure Migration on Cloud
Energy Services Company
Situation
The client wanted to reduce their cost of IT operations and support
The client identified the VPC (Virtual Private Cloud) as a way to go since all the new age applications other than SAP-related solutions can be shifted on cloud
The client didn’t want to compromise on the security or performance while and after making this shift
Solution
ByteVolt ensures Client VPC to be fully operational by including the best practices, structure, processes related to the management of VPC
ByteVolt consolidated multiple data centers and kept a single private cloud and a public cloud (Client’s VPC)
Activities carried under SLA were:
Monitoring, Incident (break/fix), Problem, Change management
New applications intake on the VPC platform
Ensure CIS security framework compliance of the stack and apply changes to stay compliant
Lantana is used to provide insights and recommendations related to the performance and usage of the Client’s VPC
Tools such as NagiOS, Puppet, Graylog is used for tracking issues
Benefits
Successful and easy adoption of Cloud
Flexibility to change management
No outstanding issues outside SLA times
Successful migration of key new applications to Cloud
Lift & Shift of Application to Cloud
Healthcare & Research Org
Situation
The client was facing difficulty in managing the security policies and the application configurations on the servers as per the standards
The infrastructure was expected to be highly available and scalable to cater to the unexpected incoming high spikes at any point in time
Application deployment was expected to be automated
Solution
ByteVolt architected and built a highly available, scalable, and secure environment
PCI centric network, application, and infrastructure scans were conducted to close the identified vulnerabilities
Optimal use of open source tools for deployment and configuration management
Used Intrusion Detection and Prevention Systems to block threats
Benefits
The architecture built was load tested which sustained concurrent access of 4000 users
Successful DR mocks were conducted to check the availability of the application in regional failures
PCI scans were conducted and gaps identified were closed. The environment passed the PCI audit and PCI compliant certificate was obtained
End to End CI/CD Using DevOps
Water & Soil Management ISV
Situation
The customer wanted to lift and shift the entire app stack and various environments to Azure
The customer also wanted to migrate legacy applications to the cloud platform
Solution
We moved the Website to Azure App Services which is now acting as a dashboard to showcase all real-time sensors data from the field
Revised the branching strategy to manage and deploy multiple releases simultaneously in different environments
Configured build execution and running of automated tests before every deployment
Benefits
Hassle-free build and release mechanism
Saving environment creation time by using automation
Easy to maintain application portfolio